• IT Support 2nd Line Analyst

• Based - Watford

• Salary - £30k-£40k - DOE

​

As you with the company you will be offered additional responsibilities which will expand your experience and skill set.

The company are dedicated to developing and promoting their employees internally, so once your foot is in the door progression opportunities are endless for the right individuals. 

​

As a Helpdesk Support Analyst / IT Support Technician it will be your responsibility to provide IT and hosting support to clients primarily via telephone and remote assistance, with occasional on-site support. 

This requires a keen eye for detail, the ability to prioritise your workload and great problem solving skills.

If you are organised and a great communicator with all the technical experience below then don’t hesitate to apply today!

​

• 12+ months experience ideally within a network consultancy or MSP environment with experience delivering network and application support to clients.

• PC/Mac builds and configurations

• Windows 10, 11 troubleshooting

• Microsoft Office - must be a competent user to be able to provide end user support.

• Windows Server from 2012 onwards with general administration of Active Directory, DHCP, DNS, Group policy etc.

• Microsoft 365 - basic administration, security, creating and removing user accounts.

• Experience of Citrix, VMware, Hyper-V an advantage

​

Key Skills:

 IT Support. IT Technician. Helpdesk. Service Desk. IT Support. External Clients. Managed Services. MSP. Windows Server Microsoft 365. Active Directory. MS Office. Networking. TCP/IP. Group Policy. DNS, DHCP. Office 365. Cloud. Hosting.

​

​